[Vit-discuss] Other usability stuff.

[Todd Grimason]

* Hugh Sasse Staff Elec Eng <hgs at dmu.ac.uk> [2005-02-21 10:21]:
[snip]
> Insights from these:  people hate being made to feel stupid, so
> design error processes so as not to cause that feeling. Get the

An excellent reference on this topic:
"Defensive Design for the Web", from 37signals (Basecamp crew)
http://www.37signals.com/book/

Excellent book for those working on webapps (since developers often
strongly influence [if not totally handle] presentation of errors and
forms interactions).

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