[Retrospectiva-general] Retrospectiva 1.0.3 problem: No mails sent!

[Andreas Semt]

Hi Nathan,

thanks for your detailed explanations! They are very helpful for my
decision to upgrade to the trunk version of Retrospectiva.

My Retrospectiva installation runs on a Debian Etch Linux system,
which in turn runs in a VmWare Server VM. So i can stop Retrospectiva
(and Apache, MySQL) and snapshot the system, go for the upgrade and
see how it goes (after starting Retrospectva, Apache and MySQL again)
:-)

In the worst case i can go back without too much hassle ...

Thanks for the information, Nathan!


Best regards,
Andreas Semt


Nathan Stoll wrote:
> Hi Andreas -
> 
> Notification support is only in the development (1.1) version of
> Retrospectiva.   The 1.0.x versions only support mail notification for
> account level changes (password resets, etc).
> 
> And while it's quite easy to locally mod 1.0.3 to support ticket level
> change notification (email me if you want more info on it), I've found
> our trunk install to be pretty stable, so I'd suggest just running
> with a 1.1 installation.
> 
> The trunk might be better right now than 1.1-M1 and M2 snapshots; at
> least, when I tried to install them, I ran into some old bugs that
> aren't fixed in the snapshot but are fixed in the trunk.  At least, my
> feeling was better to run off of trunk and fix bugs there if I ran
> into any that didn't have workarounds.
> 
> The notification support in 1.1 is pretty good (although a bit
> trickier to setup, since it requires running a cron'd task).
> 
> --Nathan
> 
> On Thu, Jul 31, 2008 at 5:48 AM, Andreas Semt <Andreas.Semt at gmx.net> wrote:
>> Hello List,
>>
>> that's my first post to this list, so: Greetings, everyone!
>>
>> I installed Retrospectiva (Thanks Dimitrij & all you people for this really useful software!)
>> for a small team. A "cat environment.rb | grep RETROSPECTIVA_VERSION" gives:
>> RETROSPECTIVA_VERSION = '1.0.3 (343)' on Debian Linux 4.0 (Etch). There's running
>> a local Postfix daemon on default port 25 (postfix works, i tested it).
>>
>> So, all works really fine - except mail notification :-(
>> In my system's mail.log file i found no attempts from Retrospectiva in sending mail out
>> (for example to inform the users about ticket changes and so on). Does mail support
>> works in version 1.0.3 or is mail notification only a feature of the development version
>> (1.1) of Retrospectiva? My settings in the Admin interface of Retrospectiva regarding
>> mail are fine, i think (address 127.0.0.1 for server, port 25 for port, and so on).
>>
>> Last month (June) some user has the same problems posted on this list, but got no answers.
>> I hope somebody could give my some hints and/or help how to fix the problem ...
>>
>>
>> Thanks in advance for any help!
>> Best regards,
>> Andreas Semt
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>>